Frequently asked questions

How long does it take to be proficient with the platform?

We take onboarding seriously and work with you at your level. Our structured onboarding roadmap has you up and running quickly—typically within 1-2 weeks. If you need a specific report or insight immediately, we'll tailor the training around your priorities. We've got you covered.

How customizable are the dashboards?

Extremely customizable. While each dashboard and module is purpose-built, there are nearly infinite ways to slice, drill, and filter your data. You'll find comprehensive filtering tools on every module in Turff. Don't want to build custom views? We have pre-configured modules ready to go for any insight you need.

Can I upgrade later if I pick a lower tier package?

Absolutely. We know selecting the right package can be challenging, so our sales team is here to help you find the tier that fits your needs at [email protected]. Most customers upgrade within a few months once they experience the value of comprehensive market data—we make the transition seamless.

How do you know your data is more accurate than your competitors?

Tried and tested. Our data has been validated by hundreds of customers who've compared it against their internal records and competing platforms. We aggregate from multiple verified sources and use proprietary validation to ensure accuracy you can trust.

Can I export the raw data?

Yes. Every plan can export the views it works with as CSV. Deeper data delivery—API access, managed warehouse feeds, and direct BI integrations—is part of the Enterprise data services package. We're always happy to discuss the right export solution for your workflow.

Do you offer a free trial?

No, we don't offer a traditional free trial. Our platform requires significant setup and data integration to deliver real value, which isn't something you can evaluate in a few clicks. Instead, we invest heavily in your onboarding process—providing hands-on training, personalized support, and working sessions to ensure the platform solves your specific business needs. We're confident in the value we deliver, and our customer retention speaks for itself.

How responsive is your support team?

Extremely responsive—don't just take our word for it, ask around. Maximum response times vary by tier (from 1 week for Starter to 24 hours for Enterprise), but we consistently exceed these targets. Our built-in collaboration features make it super easy to find what you're looking for, and now it's even better with Hazel, our AI assistant. We're not just a help desk; we're your partner in leveraging market intelligence.